Purpose of Collecting Personal Information
Firefly Studio may collect customers' personal information for the following purposes:
- To receive and process orders.
- To verify purchase, payment, shipping, and delivery information.
- To contact customers when necessary regarding their orders.
- To provide assistance with returns, complaints, and customer service requests.
- To improve our products, services, and overall shopping experience on the website.
- To send information about new products, promotions, special offers, or marketing content where customers have agreed to receive such communications.
- To prevent fraudulent activities, impersonation, or unauthorized transactions.
- To comply with applicable legal and regulatory obligations.
Types of Information Collected
Depending on how customers use the website and place orders, Firefly Studio may collect certain information, including:
- Full name.
- Phone number.
- Email address.
- Shipping address and billing address.
- Information relating to orders and transaction history.
- Information voluntarily provided by customers when contacting Firefly Studio.
- Certain technical information relating to website access, such as IP address, device type, browser information, and cookies, where applicable.
Firefly Studio does not intentionally store customers' complete payment card information.
Online payments may be processed through third-party payment service providers and may therefore be subject to the privacy policies and terms of those respective providers.
Use of Personal Information
Customers' personal information will only be used to the extent reasonably necessary for the following purposes:
- Processing and fulfilling orders.
- Arranging delivery and providing services to customers.
- Contacting, verifying, and assisting customers.
- Handling returns, complaints, requests, or disputes.
- Managing website operations and improving the shopping experience.
- Conducting marketing activities where customers have provided their consent.
- Complying with requests from competent government authorities and applicable legal requirements.
Firefly Studio does not sell, exchange, or use customers' personal information for purposes inconsistent with those disclosed in this Privacy Policy.
Retention of Personal Information
Customers' personal information will be retained for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or for the period required under applicable laws and regulations.
Customers may request Firefly Studio to review, update, correct, or delete their personal information to the extent permitted by applicable law.
Individuals or Organizations That May Access Personal Information
To the extent necessary for order fulfillment and the provision of services, customers' personal information may be accessed by:
- Firefly Studio personnel who are authorized to process orders and provide customer support.
- Shipping and delivery service providers.
- Payment service providers.
- Website platform, hosting, storage, and technical service providers.
- Other service providers or business partners necessary for Firefly Studio's operations.
- Competent government authorities where Firefly Studio is required to disclose information under applicable law.
Such parties will only be permitted to access personal information to the extent necessary to perform their respective duties or services.
Protection of Personal Information
Firefly Studio implements reasonable administrative and technical measures to protect customers' personal information against unauthorized access, use, alteration, disclosure, loss, or destruction.
However, no method of data transmission or storage over the Internet can be guaranteed to be completely secure.
In the event that Firefly Studio becomes aware of a personal data security incident, appropriate measures will be taken in accordance with applicable laws and regulations.
Customer Rights Regarding Personal Information
Customers have the right to request:
- Access to the personal information currently stored by Firefly Studio.
- Updates or corrections to inaccurate personal information.
- Deletion of personal information where permitted under applicable law.
- Withdrawal of consent for marketing activities or promotional communications.
Customers may be able to make certain changes directly through their account on the website, where such functionality is available, or may contact Firefly Studio for assistance.
Use of Cookies
The website fireflyofficial.com may use cookies and similar technologies to remember customers' preferences, support website functionality, analyze website traffic, and improve the overall shopping experience.
Customers may adjust their browser settings to reject or delete cookies.
However, certain website features may not function properly or may become unavailable if cookies are disabled.
Changes to This Privacy Policy
Firefly Studio may update this Privacy Policy from time to time where necessary to reflect changes in our business operations or applicable legal requirements.
The latest version of this Privacy Policy will be published on fireflyofficial.com.
Entity Collecting and Managing Personal Information
The following entity is responsible for collecting and managing personal information under this Privacy Policy:
- Trading name
- FIREFLY STUDIO
- Registered business name
- FIREFLY STUDIO BUSINESS HOUSEHOLD
- Tax identification number
- 036191002799
- Registered business address
- 816/24 Truong Sa Street, Nhieu Loc Ward, Ho Chi Minh City, Vietnam
- Website
- fireflyofficial.com
- Phone
- 078 331 6899
If you have any questions or wish to request access to, update, correct, or delete your personal information, please contact Firefly Studio using the information provided above.
Firefly Studio will receive and process such requests in accordance with applicable laws and regulations.
